How to Spot and Fix Symptoms of Business Culture in Decline

Companies are made up of people. People make the sales. People produce your products. People look after customer service. People lead the organization, manage personnel, and do the administrative work necessary to keep things running.

When you have a great culture, your people thrive, so your organization thrives. You can feel the energy and the positive vibe. There’s a sense of camaraderie, excitement, and focus. Prosperous businesses have strong cultures.

On the other hand, no strategy can overcome a bad culture.

What Does a Culture in Crisis Look Like?

Here’s the view of what a culture in crisis looks like from 3 different perspectives.

Culture Problems from the Employee Perspective

Your employees may be saying or thinking things like these

• “My manager doesn’t understand me.”
• “I don’t have any work/life balance.”
• “I’m being asked to do more than my colleagues.”
• “Company leaders don’t care.”

There may also be some tension. A feeling that “the company leaders don’t understand us” or that leadership knows there’s a problem yet turns a blind eye to it – or believes that it isn’t important.

In some cases, it might look like a clash between generations. For example, my dad believes that if people aren’t clocking in 60 hours per week, then they are “not working hard enough.” It’s hard for him to wrap his head around people like me who value productivity over time spent.

If company leaders see the world like my dad – and the employees are more like me – there will be a divide in the culture.

Culture Problems from the Customer Perspective

Culture problems aren’t limited to inside the organization. Internal culture problems can be visible to your customers. Signs may include:

• Lack of consistency in processes and procedures, balls getting dropped
• Not getting great service – or getting great service sometimes, but not always
• Being sold something great, but not having delivery follow through

In the worst cases, your employees may be complaining to customers about the company or the company leadership.

Culture Problems from the Leadership Perspective

From the leadership perspective, culture problems can show up in several different ways:

• Employees bickering with each other.
• Difficulty rallying the troops around the company’s goals and vision.
• Management inconsistency.
• Innovation slows or is halted.
• Revenue loss, seeing a decline in markets where you used to do well.

 

For additional information on identifying and remedying a business culture in decline, please read the original article found on the Ferguson Alliance website.